Your access to the world

Translator app with 578 interpreters translating English into 63 other languages

About Qtok

Qtok is an interpreter app which gives you access to a live translation service right in your pocket. We call our interpreters Qtokers, and they make it possible for you to communicate with everyone. As it is a person doing the translating, you will get a full understanding of context, intonation, and nuance. In other words, the quality of Qtok is far superior to automatic interpreter services. Get the app for free now.

Uses

You need a translation service
Access a Qtoker to be your interpreter
Have your conversation

Features

Qtokers (interpreters) are available 24/7. Choose by language, rating, and price.
You pick the translator and agree the price. It can even be free!
Specialist translators are available. Find translators with experience translating in medical, legal, and financial situations.
Communicate by voice, instant messaging, and video. Send files and pictures.

Professional and Affordable Interpreter Services with Real Translators

Free Download

The Qtok Difference

Why use Qtok instead of software driven, automatic translation services? Here’s why:
Understanding
Qtok interpreters understand accents, slang, humour, and context.
Participation
You will get real help with the situation including analysis and problem solving.
Price
Prices are affordable, and you might even get some translations for free

Benefits of Qtok

Communicate confidently in any country. Translate English to Spanish, French, German, Mandarin, Italian, and more, and/or translate them all to English and other languages.
Communicate effectively in stressful and potentially confusing conditions such as medical emergencies or legal situations.
Suitable for business and personal use.
Can be used anywhere - all you need is your phone. Interpreters are available in more than 35 different languages.
Affordable pricing with free translation sessions also available.

As Simple as 1 2 3

Choose an interpreter
Explain what you need
Get your translation and leave a rating

Some Ways Our Customers Use Qtok

Dealing With Legal Issues
Qtok helps when dealing with consulates, immigration officials, police departments, police officers, or legal representatives. It also helps with completing paperwork in these situations.
Medical Situations
Scheduling medical appointments and dealing with doctors, nurses, and administration staff is easier with Qtok.
While Traveling
Whether traveling for business or pleasure, Qtok helps when dealing with hotel staff, waiting staff, and tour operators. It can also be helpful at shops, on public transport, and at tourist attractions.

How Qtok Works

Open Qtok translation app. Check your shortlist of Qtokers and select the one who is the best fit. You can then start the translation immediately, or you can discuss the details of what you need. This part of the discussion is not-chargeable. Once you are both ready, the paid translation service will begin at the click of a button.
If you need a translation later – you can make an order for translation. Mark the time or any other value parameters for your further translation.
You can make the Quick order. Check the bids from Qtokers (interpreters). You will see the interpreter’s price, rating, and country of residence. Choose the one you like and get your translation.
Complete the translations you need. Evaluate and give feedback on the Qtoker to help other users.
You can also leave tips, if you are highly satisfied with the translation.

FAQs

What if I need an urgent translation, and there are no translators available?
The number of Qtokers available to provide you with an interpreter service is growing, so this sort of situation is increasingly rare. However, the best way to use our translation app, particularly if you need a specialist interpreter, is to book in advance.
I'm unsatisfied with the translation service I received, but I have already paid the translator. What now?
You are responsible for hiring the Qtoker so you should take reasonable steps to ensure the person can complete the project satisfactorily. This includes checking their experience and Qtoker rating. If you are unhappy with the translator service you are given, you can end it at any time.
Whether I need to pay for international roaming while I’m using Qtok app?
You call the translator via the internet connection. All you need to have the Internet connection on your mobile phone with WiFi, 4G (LTE) or 3G.
When does the clock start ticking on a paid session?
Your session starts as soon as you start a discussion with a Qtoker, but discussions with the interpreter to agree the details and any other issues are free. When the interpreter service starts you should tap the Paid Session button or accept an invitation to a paid session from your Qtoker. This records the length of the Paid Session. Your translation might also be free, if the interpreter agrees to such an arrangement.
Do you have other questions?

Qtok Feedback

"I rent an apartment and people come from different countries. Not everybody speaks German or English. Now, with the Qtok interpreter app, my wife and I have no problems communicating with lodgers."
I.Pfeifer, Baden-Baden, Germany
"I used the Qtok translator app when I travelled to Austria to the thermal resorts. My son suggested that I download it so I could feel confident abroad. I have downloaded it, and understood how it works, even though I am not an expert in gadgets. It was not a special medical tour, but just an independent trip. I speak a little bit of English, but as it turned out, in Salzburg, it is hard to get around without German. I befriended a wonderful girl, Anna, and she helped me all the time. She translated a visit to the doctor and his prescription. Thanks to Anna, I saw many interesting places - she even suggested the best transport to help me get around. It is great that the translators reply quickly and can clearly understand your needs."
Maria Merida, Toledo, Spain

Become A Qtoker

Do you want to become a Qtoker?
Do you speak several languages?
Do you like being friendly and helpful?

Becoming a Qtoker is Easy

Download the translator app Qtok
Select the role of Qtoker in your account
Create an account and confirm your email address
If you are already a USER of Qtok, please go to your Profile, choose the Qtoker role and register there as a Qtoker by adding all nessesary information.

Making Money Offering a Qtok Translator Service

You can get orders when a user creates a Quick Order and selects you, or by searching for Orders yourself. Quick Orders are where users need translators immediately and the other Orders are scheduled on a particular date and time.
Agree a paid session with a user. You can also send paid session requests.
The timer on the paid session starts as soon as the user agrees.
You can check your earnings during the session using the automatic counter.
Withdraw the money you've earned to your PayPal account. The minimum withdrawal is 50 euros.
Work whenever you want for as long as you want.
Video About
Qtok Translator Service

Tips for Qtoker Success

Reply to orders promptly and do a fantastic job to get higher ratings.
Offer free translations to complete more orders and get more reviews.
Review our Qtoker presentation for success stories, tips, and advice.

Qtoker FAQs

Where do I enter my promo code?
Once you switch to Qtoker mode in the Qtok translator app, you will see our terms and conditions. You will see the field to enter your promo code once you read and agree to the terms.
How are the payments transferred to a Qtoker?
Payments will be automatically transferred to your Qtok account during the paid session. Fees will be automatically discounted from the account of the user and transferred into the account of the Qtoker. To transfer the money to your checking account*.
or PayPal account, it is necessary to fill in your payment information in your personal account on our website. You must collect at least 50 euros on your account to make a request to transfer the money to your bank account. You can directly request this to our tech support team or you can ask for an automatic transfer of your earnings at the end of every month.
* Transactions fees to the checking account will be covered by the Qtoker.
How to accept an order and contact the customer?
Swipe the order line and press "Accept". The client will receive your contact information and contact you himself.
How to increase my rating?
Your rating is based on the feedback given by users that have worked with you. You can remind your clients of the importance of their evaluation by asking them to write a small review after a session.
How do I bid for an order?
Once your profile is complete you can start bidding for orders relevant to you. For example, if you offer Spanish to English translation services, you will see orders from clients looking for a Spanish translation. You pick the ones to bid for. Make sure you include as much detail as possible when responding to orders. For example, if you have medical knowledge or a particular qualification, include that information. The client reviews the bids received before choosing a translator. If this is you, the client will make contact through the app by message, chat session, or voice call. You will increase your chances of successfully winning orders by having a high rating and lots of positive feedback.
Can I get paid using my PayPal account?
Yes, we transfer money to PayPal accounts, although you should check PayPal's terms and conditions in your country.
Do I have to be online at all times?
No, you don't. One of the advantages of Qtok is that we give you the opportunity to independently plan your schedule and the volume of work you take. You will have to be in touch only in two cases:
  1. If you have responded to a Quick Order,
  2. If you have scheduled a session with a client at a specific time.
I forgot to enter my promo code. What now?
If you forget to use a promo code when registering you will need to register again using a different email address.

Support

  • Getting started
  • Session
  • Interface
  • Accounts and Payments
  • Additional Information
About Qtok

Qtok is an interpreter app that gives users a practical and affordable alternative to machine translators. It doesn't use an algorithm or software program. Instead, live multilingual interpreters do the translations in real-time. This means context, meaning, abbreviations, intonations, localisms, and more are all understood and communicated. A software program simply can't do this.

The app can be used anywhere in the world that you have internet access. You can translate any language for any task including:

  • While travelling
  • While shopping
  • To deal with issues at a bank
  • To communicate with doctors or other medical professionals
  • To communicate with law enforcement or lawyers
  • To chat with friends, family, colleagues, customers, or associates

For interpreters, Qtok is a way to make extra money at times that are convenient to you.

System requirements

On Apple devices you will need iOS 8.0 or higher. On Android devices, you will need Android 4.03 or higher. MacOS and Windows versions are in development.

Internet Requirements

Internet access (Wi-Fi, 3G, or 4G) is required to use Qtok.

Qtok’s Features

Qtok gives you access to experienced and qualified interpreters wherever you are in the world. You can complete any task, with the translation delivered by voice, conference call, or text chat. Photos and voice messages can be sent to your interpreter if required. It is also easy to keep track of costs as they are displayed in real time on the app.

Finally, it is possible to start a translation immediately, or you can schedule one for a future date and time.

Features for interpreters

You can make more money with the skills you already have by becoming a Qtok interpreter. You choose when and where you work, and you decide which jobs to bid on.

Can I make VOIP calls using Qtok?

Qtok is not designed for making general VOIP calls. It is strictly an interpreter service. If you need to make VOIP calls you should use a specialist service.

Installation

Installing Qtok

You can download and install Qtok for free directly from the Apple App Store, or from the Google Play store. Once the app is installed you can open it by clicking the Qtok icon . You will then see a welcome screen.
 

Logging In and Setting Up

You will need to enter the following when you first login to Qtok:

  • Your email address (Qtok will use this email for notifications and it will become your Qtok username)
  • Your password (twice to confirm it is correct)

Once you have entered this information, tap Log In.

The next stage is to select the app and help languages. After that you can update your profile and choose whether you want a user or operator account.

Notifications from Qtok are sent to your email but you can also find them within the app in the Messages section of the main menu.

What is a session?

A session is time you spend communicating with an operator. You pay for each session by the second at the operator’s rate.

When do I start paying for a session?

There is no charge for the initial communication between you and the interpreter. This is where you agree on the services to be delivered, and whether the session will be paid or nor. If you agree upon the paid session, before the translation starts, you should initiate the paid session or accept an invitation from operator. All time from that point on is paid for.

Sessions can only start with your permission. You can stop a translation session at any time.

What is a quality rating?

When your translation session finishes you will be asked to leave a quality rating for the interpreter. This rating is added to the interpreter’s profile to help other users. In addition to leaving a rating, you can also give the interpreter a tip and write a comment.

Quality ratings are important as other users rely on them to help make decisions on whether or not to use an interpreter. When giving a quality rating, you will be asked to judge three areas:

  • Speed of service
  • Quality of service
  • Your overall impression of the interpreter

Once you have finished, please tap Submit review. You can also tap cancel in the top left corner of the screen if you don't want to leave a rating.

System Messages

You will see system messages in the top part of the Qtok app on a violet background. If the message is showing you an error, such as an incorrect password, it is displayed on an orange background.

 

History Section

The history section will show all previous translation sessions on your account. Each session is displayed on a separate line. The information you will see includes the date and time of the session, how long you spent in chat mode, how long you spent in voice mode, and the cost.

If you are a Qtok user (i.e. you order translation services from interpreters), you will also be able to see the content of the session. This includes photos, videos, and audio files. To access them, simply tap the icon. Please note this content is only stored on your device - it is not on our servers.

 

Comments

If you are an interpreter (Qtoker), you can view the comments left by other users. You will find this in the Feedback section. There you will see the date and time that each comment was left, plus you will see an icon which shows the rating the user gave you.

Favourite

As a Qtok user, you can set up a list of favourite interpreters. These are stored in the Favourites section of the app.

 

Statistics

You will statistics about your Qtok usage in the Account section. This shows data on all the sessions you have had. You can view this by week, month, or year. To get information on individual sessions, go to the section history.

 

Search for interpreters

To find suitable interpreters, go to the Qtoker menu. You will see all interpreters that meet the criteria of your search. You can change the criteria by tapping the icon. This opens a menu showing a number of filters which you can toggle on or off as required.

You can also search for interpreters by keyword.

 

Creating an order

If you want to start or set up a translation session you first have to create an order. You can do this by going to the Orders menu and tapping Make an order. On the next screen select the language you need and whether you want the interpreter to be a native speaker. You can also specify the profession of the interpreter (if you need specialist translation services) and the region.

You can schedule the session for a time and date in the future by tapping Scheduled for.

Finally, you can add a description for the translation service you need – to do this, complete the field Leave your description here.

Once complete you should tap Make an order at the bottom of the screen and then wait for interpreters to respond.

What is an account?

Your account gives you access to the Qtok app and services. It is created when you register as a user or as an operator. Once registered, you can always change your account to a user or an operator, choosing the mode you need in the menu section Account.

You can login to your personal account on the Qtok website using the same username and password that you registered on the app.

 

Qtok User Account

A Qtok user account allows you to search for interpreters in the section Qtokers. To help you make your selection you can view their price, rating, and availability.

To create an order, go to the Order section.

Interpreters you mark as favourites are listed in the Favourites section.

The Messages section has messages from the support team as well as notifications.

To contact Qtok support, tap the icon in the top right corner of the screen. Fill out the form and attach documents if required by clicking the icon. When complete, tap in the top right corner.

The History section displays all previous sessions.

The Account section is where you can change your name, password, languages, and search settings (language, country, and region). You can also view and top-up your Qtok balance, observe info

on your Qtok usage or leave a request for becoming an agent and involve new operators.

If you want to change the Qtok app language, go to the Interface language section.

You can also switch to operator mode here.

Information section contains video instructions and Help section in the top right corner of the screen .

Qtok Operator Account

You will find orders that match your language skills and profession in the Orders section.

Any messages from the Qtok support team or Users plus notifications can be found in the Messages section.

To contact Qtok support, tap the icon in the top right corner of the screen. Fill out the form and attach documents if required by clicking the icon. When complete, tap in the top right corner.

The Feedback section is for checking comments from past clients.

The History section has details of all previously completed orders.

In the Account section you can change your name, upload a profile image, change your password, and check your settings. You can also check your ratings and set the Do not Disturb switch.

To change you native language you should go to the Languages section. You have to speak a minimum of two languages to become an operator.

To change or add your profession, you should go to the Settings section. You can also view and change the current tariff setting - this is the hourly fee you will get for translation sessions.

You can also add additional information using the appropriate fields.

You can also view your Qtok balance, observe info on your Qtok usage or leave a request for becoming an agent and involve new operators.

You can also switch to user mode here.

The interface language can be changed in the Interface language section.

What personal information will be visible to other users?

If you use Qtok as a user, only your name and profile image are visible to operators.

If you use Qtok as an operator, users will be able to see your name, profile image, profession, languages you speak, and any additional information you have entered.

Your email is never displayed whether you are a user or interpreter. Also, your email will never be given to third-parties.

All of the information in your account is automatically updated including financial history and balance information.

 

How do I change my password?

In the Qtok app, go to Account and tap Change Password.

Enter your existing password and then enter the new password. You will need to confirm the new password and then tap Done.

 

 

Can I use one account on multiple devices?

Yes, however it is not possible to take part in a session on two devices at the same time.

 

What you should do if someone gets unauthorised access to your account

If you think your account has been compromised, you should immediately change your password. You can do this using the password recovery feature at the login screen.

Contact customer support if you can't do this so they can put a temporary block on your account until the problem is rectified.

How do I change my email address?

You cannot change your email address.

If you want to use a different email address you have to register a new Qtok account.

If you email address is being used with the Qtok app without your permission please contact our technical support team.

 

Funding your account

In the Account section tap on Balance to top up the funds available in your account.

You can add funds via PayPal. You can also add funds by voucher, if you have one, or simply by a credit card.

You can deposit money into your Qtok account using the app and by logging into the website.

Accessing Your Personal Account

You can login to your personal account on the Qtok website - www.qtok.com.

There you will find stats relating to your Qtok use, profile information, and details of your available balance.

If you are an operator, the account section will also show billing information, vouchers, and tools to withdraw funds to your account.

You can also contact the support team when logged into your account.

Payment security

We don't store card or payment information on our servers. All this information is handled by reputable and well-known payment systems.

 

How do I close my account?

You can close your account by emailing the technical support team. They may request further information and will then transfer your account balance, minus any transaction fees, to an appropriate account or e-wallet.

 

How can I contact customer support?

You can contact the customer support team if you can't find the answer to your query in this help section. To send support a message, use the contact form in your website account or in the app.

 

 

Notifications while Qtok is in the background

You will still get important information when Qtok is running in background mode. The notifications you get depend on how you use the app:

  • If you are a user, you will get notifications when interpreters respond to your orders.
  • If you are an operator (interpreter) you will get notifications about new orders. You may also get invitations to join a session. This will be in the form of an incoming call.

You can put the app in background mode when a session is running. This lets you use other features of your phone while continuing to get notifications from Qtok.

Connection problems

Most connection problems are the result of slow internet connections. This could be yours, or the person you are communicating with. If you are experiencing this you can try moving closer to the Wi-Fi router to improve the signal. Restarting your connection can also help.

If this doesn't work you should contact your internet service provider to check your internet connection.

Also, make sure you are using the latest version of Qtok, and ensure your device meets the minimum technical requirements.

If all of this is complete and you are still experiencing problems, please contact the technical support team.

 

More info on internet connection problems

Qtok requires a stable internet connection to work. This typically means a Wi-Fi connection, but a steay EDGE connection will also allow you to make voice calls.

If there are problems with the connection you should switch to text chat with voice notes. This method of communication works better on connections that are not stable.

 

Best practices

You should make sure your selected interpreter knows the subject matter, understands the required language, has a relevant qualification, and is able to provide the help you need, before you start a paid session.

Before starting a session, make sure there is agreement on the method of interaction, the mode of translation, and if and when the buzzer button will be used.

Only begin paid sessions when all issues are discussed and agreed, and both parties are ready to start the work.